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Start Your Property’s Social Media Program in 6 Steps
When launching a property’s social media marketing program, make sure you’ve thought through strategy, content, and audience.
Social media marketing for real estate is a must-do. The reality is that’s where the average American is spending his/her free time — nearly 2 hours a day, according to a recent study. Using platforms like Facebook, Twitter, and YouTube to market your property, you can:
- engage potential buyers
- build brand awareness
- elevate brand position within the market
- decrease cost per lead
- increase occupancy or sales
- improve retention
- and more
Sounds great, right? But where do you start? Which platforms should you use? How will you ever convince your boss that this is a valuable use of your time?
Starting your property’s social media program can seem like an intimidating task, especially if company leadership is skeptical of the benefits. Here are six steps to launching a real estate social media program that will grow your business to its full potential.
6 steps to start your property’s social media program
1) Speak in the right terms.
Convincing management that you want your team to spend more time on social media to gain “followers” or get “shares” could be a hard sell — even though that kind of engagement is key in real estate sales and rentals. To win support, focus your argument around the factors that are most important to them. Lead generation, lead nurturing, conversions, sales, ROI, profits: this should be the vocabulary with which you approach this conversation.
2) Create a strategy — and put someone in charge.
Only 11% of companies without a documented content marketing strategy find their efforts to be successful, compared to 60% of companies with a strategy in place. And that number rises to 86% when the company designates someone to lead the strategy.
Develop a content marketing strategy — inclusive of social media — that aligns with your goals for the property (e.g., more visits to the website, increased occupancy, better retention rates). And whether someone on your team heads up execution or you outsource that responsibility, the leader should continually monitor analytics and tweak the strategy accordingly to ensure the property’s social media program is meeting the designated marks.
Which brings me to…
3) Determine which analytics to track.
In real estate social media, shares, likes, and impressions speak to your brand exposure, so they’re important to track. But it’s important that you’re looking at more than just these surface metrics. (Read more about so-called “vanity metrics” here.) Leads generated, conversion rates, sales, and ROI are going to tell you if your efforts are helping your bottom line. If you have a good, flexible strategy in place, these metrics will help you adjust your efforts to ensure you’re achieving your business objectives.
4) Develop quality content.
Twenty-seven million pieces of content are shared every day — and a large portion of it is crap. A social media presence could be pretty pointless unless you’re not using it in a way that your followers find valuable. Good, quality content is the alpha and the omega, the key to engaging your followers.
One of the biggest mistakes real estate marketers make is using social channels to push a blatant sales pitch. You’ll quickly lose your audience that way. Your property’s social media should be about engaging target buyers or tenants, building brand awareness, and offering valuable and interesting information.
5) Decide which channels are right for your business.
Who are you trying to reach, and what are you trying to tell them? These are good questions to ask when trying to determine which platforms will comprise your social media program. You need to know who your target buyer/tenant is, and you need to know what kind of information you’re going to offer them.
There’s a wealth of data out there about who uses which channels and when. Most social media platforms also have their own built-in analytics tools that can help you determine the best time for engagement with your followers.
Another thing to consider: You’ll want to choose channels that you’ll be able to maintain regularly and which play to your strengths. If you don’t have the time, skill, or interest in taking regular photographs of things around your property, for example, Instagram probably isn’t for you. Remember, you’ll likely want to work through several different channels to reach a maximum number of potential customers.
6) Follow your competitors.
Following your competitors is a great way to stay up to date on what they’re doing, especially if you don’t have a ton of time or money for competitive research. And when I say “follow,” I don’t mean “copy or imitate.” I mean subscribe to their blogs, engage with them on social media, and like and share their content that you find meaningful for your audience. This way, you become part of the local conversation happening online, and you know exactly what your potential buyers and tenants are seeing from (and how they’re reacting to) your competitors.
Related posts:
- The Metrics You Should Be Measuring in Real Estate Marketing
- 6 Marketing Tasks Real Estate Marketers Can Outsource
- Social Media Can Be a Strategic Weapon in Real Estate Marketing
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6 Social Media Don’ts for Property Management Companies
Committing these social media don’ts when managing a property may get you in a heap of trouble.
It’s easy to get bombarded with suggestions on how to interact with your audience on social media. In fact, social media can be particularly tricky for property managers: for example, many tenants will bash your property for all the world to see for small issues or in an attempt to get a free month of rent.
But amid the endless barrage of ideas for what to do, it’s worth remembering that not all social media engagement is equal. Just as shying away from social media isn’t a good strategy, it’s also important to remember what not to do.
Let’s look at 6 specific don’ts for keeping your proverbial foot out of your business’ mouth online:
Social media don’ts for property managers
1. Don’t assume that just because you’re online, offline rules of communication and conduct don’t apply.
It may seem obvious, but it’s all-too-often forgotten. This is a good rule, and an easy metric by which to judge any content before posting: Your interactions with current and potential tenants online should measure up to professional interactions you would have in person.
2. Don’t re-post, re-tweet, re-gram, or re-share external content without a thorough check first.
Re-posting content that’s of interest to your audience is a great way to promote discussion and engagement, especially for the highly social business of real estate marketing. But don’t get sloppy. Remember that even if content didn’t start with you, if it’s posted on your property’s social media accounts, it represents your business, and can reflect on your property and professionalism. Make sure content is well-researched and from reliable sources. Want to re-post something controversial? Just be sure to include a disclaimer or explanation in your post.
3. Don’t forget that emotional intelligence is just as important for businesses as for individuals.
This one is especially key for real estate marketers, since real estate decisions are so personal. Never forget that behind every social media account is a human being. The bottom line: “Bring emotional intelligence to your social media management. Take the time to address any issues with compassion and understanding.”
4. Don’t ignore comments.
Social media is all about engagement with your audience. Yes, responding to every comment takes time and resources, but it is well worth the effort. A comment ignored sends the message that you don’t feel that your reader’s question, concern, or observation is important. Use comments as the opportunity they are to interact with your followers, and show them that you are ready and willing to address any issues they may have.
5. Don’t delete negative comments.
Another cardinal sin for real estate. Once it’s online, trust that people have seen it. Deleting a complaint will only make your business appear insensitive and evasive. Addressing negative comments demonstrates that your company is proactive about resolving issues and taking care of your tenants.
6. Don’t forget the basic principles of common sense and good judgment.
This one comes from John P. David of David PR Group. It seems like another obvious one, but people and businesses violate this principle all the time. Always have at least two pairs of eyes on everything you are going to post, and anything remotely controversial should be thoroughly vetted by as many people as necessary. When in doubt, David says, don’t post.
If your company has committed any of these social media don’ts in the past, don’t panic. These platforms offer an ideal place for renewing and tweaking your image. Invest in the creation of a good social media policy. Don’t give the enormously important task of social media management to a summer intern. And, for goodness’ sakes, remember you’re a human talking to other humans.
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Social Media Can Be a Strategic Weapon in Real Estate Marketing
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4 Tools for Determining the Best Time to Post on Social Media for Your Property
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4 Steps to Building a Successful DIY Content Marketing Strategy for Real Estate
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Social Media Trends for 2018 Real Estate Marketers Need to Know
Augmented reality, streaming video, and local experiences are 3 social media trends to try in 2018.
If there’s one thing real estate marketers can be sure of in the coming year, it’s that social media will continue to dominate the marketing landscape. Social media presents tremendous opportunity, particularly if you’re aware of upcoming trends.
“While the job of marketing and selling a house once required a lot of legwork on behalf of the agent or seller, many of the tasks associated with listing and promoting are much easier thanks to social media,” says Realty Times blogger Megan Wild.
Here are 3 social media trends for 2018 that you need to know about.
3 social media trends for 2018
1) Augmented reality
Just a few years ago, this seemed like purely Sci-Fi territory. But what was once wild fantasy is quickly making its way into real life.
Last year, for example, Apple announced that the iPhone 8 and iPhone X would incorporate a new chip that enables users them to provide users with augmented reality experiences. Google Glass may have been a flop, but now Facebook, Google, and Snap are all also throwing their hats into the augmented reality ring.
So what does this mean for real estate marketing? This technology is still in its early stages, and the possibilities will continue to develop as capabilities grow. But already sellers are using augmented reality and virtual reality to display potential color themes, floor plans, and possible renovations.
2) Streaming video
As video capabilities on smartphones and other devices continue to skyrocket, services like Instagram Stories, Facebook Live, and Snapchat are changing the way people interact with the world. According to Livestream.com, “about 80% of consumers would rather watch a live video from a brand than read a blog, and 82% would prefer live video to written social media updates.”
If you haven’t already started to make use of these platforms, it’s time to jump on the bandwagon. What was once a cool idea for reaching your audience is now the expectation for brands.
You can optimize your videos in all kinds of ways, like location tags, titles, and targeted descriptions. “Buyers no longer have to spend their days traveling and visiting different open houses,” says Wild. And “instead of spending their time preparing hosting open houses to advertise their new properties, agents can use high-definition video to provide a detailed tour.”
3) Local and personal experiences
Every new technological boom comes with a price. Social media marketing is incredibly popular for a reason, but increased volume means an increased presence of brand-written content, which in turn leads to brand fatigue among buyers. As a result, local and personal experiences are moving into the forefront. Online consumers want local, interpersonal interactions.
While it may seem like more work, this is great news and presents a lot of opportunities for real estate marketers. Real estate is local by its very nature. The more content you share on social media that focuses on place (e.g. local restaurants, entertainment, community events), the more of a personal connection you forge with your audience. Ultimately, that connection is what social media is all about.
What social media trends are you trying in 2018?
Related posts:
- 4 Steps to Building a Successful DIY Content Marketing Strategy for Real Estate
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How Will Facebook Marketplace Housing Affect Real Estate Marketers?
- 6 Social Media Don’ts for Property Management Companies
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How to Use Social Media Hashtags in Real Estate Marketing
Strategic use of social media hashtags can help increase your property’s visibility and grow organic reach on Twitter, Facebook, and Instagram.
You’re likely to be vaguely aware of hashtags, at least in your personal social media life. But perhaps you’re not intimately familiar with how they can play into your real estate marketing strategy. Whether you #lol at it or not, using social media hashtags wisely can actually be a major boon to your social media marketing efforts.
What is a social media hashtag?
Before we dive into too much detail, let’s take a moment to establish what exactly a hashtag is.
While you may remember it as a pound sign (or “sharp” sign, or number sign), this symbol’s meaning has radically changed in the past 15 years. In fact, its new definition has even been added to the Oxford English Dictionary.
A hashtag, according to the OED’s American counterpart, the Merriam-Webster Dictionary, is “a word or phrase preceded by the symbol # that classifies or categorizes the accompanying text (such as a tweet).”
Essentially, the hashtag has two concurrent functions: It places content within a specific area of interest or keyword, and it facilitates a search for it.
How to use hashtags in social media marketing
You may already see how using hashtags can help your social media content’s visibility.
Hashtags automatically function as links. For example, if a user interested in San Diego real estate clicks on #sdhomesforsale, all public posts labeled with that hashtag will show up. This is true of Twitter, Instagram, and Facebook.
Using hashtags in your social media content allows you to:
- Categorize your content
- Draw attention quickly and easily
- Drive conversions
- Harness the power of topics on social media
- Increase visibility
- Grow organic reach
Hashtag dos and don’ts
As you start experimenting with adding hashtags to your social media posts, here are a few dos and don’ts to think about:
Do:
- Use relevant terms
- Research trending topics as you chose your content
- Create your own hashtags to match your brand
- Make sure the audience setting on your posts is “public”
Don’t:
- Use too many hashtags per post. Too many hashtags make your post look unpleasant and difficult for your followers to read.
- Repeat your hashtag multiple times in the same post
- Use hashtags that are too long or confusing to for readers (Tip: if you have a long hashtag, try capitalizing the first letter of each word)
- Put spaces in between words within a single hashtag
To help get you started, here are a few hashtags that real estate marketers might want to use. These are just a jumping off point! Getting creative can be fun.
- #photooftheday
- #realestate
- #properties
- #househunting
- #homesearch
- #justlisted
- #broker
- #realtor
- #igers (short for Instagrammers)
- #throwbackthursday and/or #TBT
- #transformationtuesday
- #behindthescenes
- #photoshoot
- #videogram
- #videooftheday
- #interiordesigns
Which social media hashtags are you using in your real estate marketing?
Related posts:
- Social Media Can Be a Strategic Weapon in Real Estate Marketing
- 4 Real Estate Marketing Trends 2018
- Why You Should Always Respond to User Reviews
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A Visual Guide to Social Media Posting Frequency for Real Estate
Our infographic breaks down the ideal social media posting frequency for properties and real estate companies on Facebook, Twitter, Instagram, and LinkedIn.
“Content is king, but distribution is queen and she wears the pants.”
These are wise words from BuzzFeed’s Jonathan Perelman, indicating that creating interesting and pertinent content is just half the battle. To reach your target buyer or tenant, raise brand awareness for your property, and drive sales, your content needs to be delivered consistently over time, at the right time, and on the right platform.
But keeping pace with where to distribute content, let alone how often, is no easy task. With social media networks changing daily, and countless studies trying to solve the social-media-frequency equation, things can seem hopelessly confusing.
To help you navigate these murky waters, we’ve assembled this infographic, based on our assessment of best practices. Of course, audiences vary widely across price points and regions, but we hope this resource will give you some general guidelines.
Social media posting frequency for real estate: An infographic
A few points to consider
Here’s a little more information on why we came to these conclusions for social media posting frequency for each platform.
After looking at various statistics from other brands, which suggested an ideal frequency far lower than our own, we conducted an experiment, using our supply chain brand, Fronetics. After dropping our post frequency for a month, we confirmed that our engagement, web traffic, lead generation, and other key performance indicators are at optimal levels when we tweet 40 times per day.
Facebook’s algorithm favors quality over quantity. This means that the more engaged your followers are with your content, the more likely they are to see your posts. So posting content that doesn’t facilitate engagement can actually decrease the likelihood that your audience will see your posts.
It’s also important to remember that the lifespan of a Facebook post is about 5 hours — much longer than that of a tweet. We’ve determined that for optimal Facebook engagement, you don’t need to provide a constant stream of content to get your audience’s attention. Instead, your focus should be distributing the most relevant, interesting content you can, at a time when most of your audience will be on Facebook.
We’re in agreement with most Instagram experts in that we find that, as with Facebook, it’s best not to overwhelm your audience with a constant stream of content.
Additionally, your posts have a long lifespan on Instagram. A Union Metrics study found that many Instagram posts continue to receive engagement for days — even weeks — after posting. We’ve found that focusing on compelling images with strategic messages, posted at a low but consistent frequency, you’ll get the most bang for your buck on Instagram.
LinkedIn is generally acknowledged to be the elder statesman of social networks. A more formal and technical social media network, it’s a platform for serious business-related content. It’s a place where users seek information about potential investments, as well as market information — and that’s a goldmine of opportunity for you.
We’ve found that posting just once per workday, or even less, and posting content that’s less promotional and more heavily focused on market trends and insights is the best practice for LinkedIn. Your goal is for followers to come to consider your company or property as a go-to resource about the real estate market, local amenities and attractions, and investment opportunities.
Conclusion
The numbers you see in our infographic reflect what we’ve found works best for us and our clients in terms of social media posting frequency. Your company, or your marketing partner, should conduct due-diligence and determine what the right social media posting frequency is for your business.
Experimenting with different social media networks and posting frequencies will give you greater insight into your ideal distribution approach. Maintaining a dynamic and fluid posting strategy will ensure that your social efforts drive followers to action, rather than drive them away.
Related posts:
- How to Use Social Media Hashtags in Real Estate Marketing
- Social Media Trends for 2018 Real Estate Marketers Need to Know
- 4 Steps to Building a Successful DIY Content Marketing Strategy for Real Estate
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