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New Facebook Ad Policy Means Big Changes for Real Estate Marketers
As of September 1, a new Facebook ad policy surrounding housing ads is in effect. Will these changes mean an end to real estate marketing on the social platform? Here’s what you need to know.
Facebook is no stranger to the limelight these days. From Cambridge Analytica and other confidence-shaking scandals to major changes to business pages, the only constant is … change. But this month’s new ad policies for special categories — including housing, employment, and credit — is set to have a major impact on real estate marketers.
Facebook settlement
To understand the changes and how they’ll impact marketers, we need to start from the beginning. On March 19, 2019, the National Fair Housing Alliance (NFHA), Communications Workers of America (CWA), and several regional fair housing organizations settled civil rights claims against Facebook. The NFHA and other organizations claimed that policies “unlawfully enabled advertisers to target housing, employment, and credit ads to Facebook users based on race, color, gender, age, national origin, family status, and disability.”
Changes from the settlement
The following rules are in place for housing (and employment and credit) ads as of September:
- Facebook will establish a separate advertising portal for creating housing, employment, and credit ads on Facebook, Instagram, and Messenger that will have limited targeting options to prevent discrimination.
- Facebook now has a separate page where users can search and view all housing ads, regardless of whether users have received the housing ads in their News Feeds.
- All advertisers will be required to certify that they are complying with Facebook’s policies prohibiting discrimination.
- Facebook will no longer allow ZIP code targeting. All ads must have a minimum 15-mile radius of a specific location.
- Facebook’s Lookalike Audience tool will no longer consider gender, age, religion, location or Facebook groups.
What the new Facebook ad policy means for real estate marketers
Time to put on our thinking caps! While we believe real estate marketers weren’t intentionally discriminating against anyone, microtargeting has become a major asset in Facebook’s paid digital advertising. Microtargeting allowed real estate marketers to segment potential customers, helping decide who marketers should target and create personalized ads for those leads. Without the ability to microtarget audiences, real estate markets will have to shift their ad strategy.
A flicker of hope
There could actually be some benefits from these new policy changes for real estate marketers. Facebook is creating a new tool that allows users to search all housing ads for rentals or sales (or finance of housing or for real estate-related transactions, such as appraisals and insurance). This tool could help boost brand awareness by making ads more widely available to audiences and increase organic reach for brands.
The jury is still out
Though Facebook is still a powerhouse for digital marketers (don’t forget the platform has over 2 billion active monthly users), time will tell how these Facebook ad policy changes will impact real estate marketing. In an age when customers are demanding more personalized, custom content, off-target ads seem like a step in the wrong direction. Tick, tock.
Related posts:
- 6 Social Media Don’ts for Property Management Companies
- Infographic: 5 Tips for Using Facebook Live for Real Estate Brands
- 3 Ways to Boost Your Real Estate Marketing with Video
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How Pay-Per-Click Helped This Property Get 54 Leads
Property X also saw web traffic grow by 180% in 90 days by using Google AdWords and Facebook Ads.
Sometimes our clients can be a little hesitant to try pay-per-click advertising. Take Property X, for example.
Property X’s target customer fits a very particular profile, in terms of geography, income, and age. Because of those specific demographics, and because the price point of the property was quite high, the client was not confident that a pay-per-click advertising campaign would be an effective way to reach those target customers. But we thought differently.
When paired with a content marketing program, pay-per-click can be one of the cheapest, in terms of cost-per-lead, and most efficient ways to reach a target audience. Thus, we convinced Property X to try PPC on a trial basis, investing just a small budget.
We developed a strategy for the client, using Google AdWords and Facebook Ads. Over the course of 90 days, the results were phenomenal.
A few key results:
- Property X acquired 54 leads.
- Traffic from paid search grew by 180%.
- The lead-to-customer conversion rate was nearly 3x the industry standard.
Needless to say, Property X will be expanding the use of pay-per-click advertising in the future.
How can pay-per-click help your property?
PPC can seem intimidating to the novice. But, when done right, it can be a highly effective way to reach the very specific kind of buyer or tenant your property is looking for. It helps build brand awareness and generate leads, but it also can serve as a constant reminder to buyers or tenants considering your property.
A little bit of know-how can be all the difference. Partnering with a third-party firm to help you navigate the many pay-per-click and social advertising options will help you ensure you’re getting the most bang for your buck and that your messaging and user experience is consistent across all channels.
Related posts:
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5 Tips for Building a Successful Real Estate Social Media Marketing Program
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Learn How Content Marketing Increased Real Estate Sales by 37% in 90 Days
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Using Content Marketing to Market and Sell Luxury Real Estate
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What You Should Know About Real Estate Chatbots: An Introduction
To reach your future customers, don’t ignore the significance of real estate chatbots in shaping the content marketing landscape.
Chatbots are the latest trend in artificial intelligence for marketers, and the real estate sector should be taking note.
Real estate chatbots can help automate and improve some of your marketing and customer service efforts. But to get the most out of these automated systems, you first need to understand what they are and how they work.
What is a chatbot?
A chatbot is a computer program that simulates human conversation using auditory or textual methods. Basically, it’s a software that communicates with your customer inside a messaging app, like Facebook Messenger. Chatbots are similar to email marketing, but rather than ending up in your inbox, they communicate through a messaging app.
Real estate chatbots are typically used to converse with potential clients at the very top of the funnel — people you don’t know, and who might or might not be ready to move on to the next stage of the process.
Why are chatbots so popular?
As our mobile devices continue to change the way buyers receive and interact with our brands and properties, messaging-app usage has skyrocketed. In fact, 2017 saw a 69% increase in messaging-app users from the previous year. Business Insider reports the number of people on messaging apps surpassed the number of users on social networks. From iMessage to Facebook Messenger, mobile users are leaning more toward this newer technology to communicate with friends and family.
Why the big drop for email? Because people are buried in emails. For example, the average office employee receives 121 emails per day. Of those 121 emails, only around 20% are opened — and click-through rates are even lower. More and more companies have stuffed inboxes with repeated emails. Over-communication is the number one reason that readers unsubscribe to your email list. Chatbots have alleviated the inbox drama.
How can a real estate chatbot help my business?
Quality messaging without the spam
Real estate chatbots take the spam out of email marketing. When companies market on a messaging app, they create an easier way for leads to receive educational messages about their brand and properties. Chatbots are an easy and fun way for potential buyers and renters to engage with your brand, getting answers to their questions and quality messaging about your products and services.
Ease of tracking and segmenting
Your brand will also appreciate the ease of tracking and segmenting your leads through chatbots. Take Facebook Messenger for example; using messenger bots, you can identify who your potential buyers and renters are in less than a minute. No other platform (email, social media) can get you that information as quickly or efficiently.
Increased audience engagement
Getting your audience to subscribe to your real estate chatbots is much easier than email subscriptions. Why? The ease of usage and lack of friction on messaging apps creates a more positive customer experience. Businesses can set up chatbots to message any user who comments on your social media pages. They can retarget people who have left your site, offering special discounts or promotions on your properties. And chatbots can also nurture the sales process by notifying you of potential customers that request a specific action during their interaction with your chatbot.
How do I create a chatbot?
There are plenty of chatbot-building platforms available online. Before you pick a platform, make sure you do your research. Here are three of our favorite chatbot-building platforms.
1. Chatfuel
This chatbot engine will do most of the hard work for you, ideal for those lacking programming experience. MTV, TechCrunch, BuzzFeed, British Airways, and Adidas are said to have used Chatfuel to create their chatbots, along with almost 20,000 other users across the globe. The user interface is easy and slick, meaning you could create a chatbot in less than 15 minutes!
2. Chatscript
Launched back in 2011, ChatScript is a “next generation chatbot engine,” which has won the Loebner Prize (awarded for the most human-like examples of artificial intelligence) four times. It provides an open source framework for developers to build and deploy chatbots.
3. Facebook ‘Bots for Messenger’
At its F8 developer conference in April, Facebook launched Bots for Messenger, a tool which allows developers and businesses to build chatbots for its Messenger platform (which is used by almost a billion people). Developers build bots, submit them for review, and then Facebook decides which ones get onto Messenger. The three main capabilities are its send/receive API, generic message templates, and the ability to customize the welcome screen users first see when interacting with your bot.
Messaging automation is the new email automation. Brands will be looking to join the chatbot craze for the ease, convenience, and the positive audience experience. Have you tried a chatbot program yet? We’d love to hear from you about your experience.
Related posts:
- 10 Social Media Statistics for Real Estate Marketers 2018
- Social Media Trends for 2018 Real Estate Marketers Need to Know
- 10 Must-Follow Blogs for Real Estate Marketers
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Your Content Should Not Include a Sales Pitch. Do This Instead.
Trying to pass your sales pitch off as content will only hurt your content marketing efforts. Start helping potential buyers instead.
Think your blog is a refreshing new way to highlight your properties’ selling points? Do your blog posts include verbiage like “competitive rates,” “prime location,” or “investment opportunity?” Stop right there. Everyone you reach probably knows right away that you are trying to sell them something, and they will quickly move on.
As counterintuitive as it may sound, being “salesy” will make potential buyers look elsewhere, or run in the opposite direction — perhaps to your competition. The best way to win buyers and renters is to stop trying to sell. Content that helps prospective buyers envision themselves in your property is what will grow your business.
Nobody welcomes a sales pitch
Admit it: you tune out anyone that comes across as trying to sell you something. You get emails, voicemails, and social media updates with “information” that is really a not-so-cleverly disguised sales pitch. What do you do? Most likely you hit delete, or you do not read past the first sign of a sales promotion.
So you know deep down that “salesy” does not sell. Yet according to a recent study of 500 global marketers from the Economist Group, many content marketing programs are doing just that: being promotional throughout their content efforts. In fact, 93% of the marketers surveyed said they directly connect content to a specific product or service.
Prospective buyers see right through this trick. Like you, most of your potential investor base is turned off by an overt sales pitch.
Focus on your audience to increase yield
So what should your content be doing? Rather than forcing your properties on your potential investors, take the time to answer their questions. Be the expert advice they are seeking. Help them envision themselves in one of your properties. You can do this by:
- Keeping content informative and educational. Your content should hold value for your readers.
- Letting your content demonstrate expertise. It should give the reader a favorable impression of you and your real estate business. They should walk away trusting your ideas.
- Educating your readers about the amenities nearby and the neighborhood. Offer information about things to do nearby or events that make your location ideal for your target audience. For example, music lovers will love to know that they could be living near a concert venue; or parents will want to know about the local school system.
The philosophy of content marketing is to offer help, to educate, and, at times, to entertain your target audience. This is accomplished by focusing on your potential buyers’ needs and interests, not by overtly pitching your properties. When your buyers understand you’re not trying to force a sale at any cost, you gain their trust and respect, and this is what brings in sales.
Related posts:
- Marketing vs. Sales: Why There Shouldn’t Be a Competition
- Content Marketers: Don’t Fire Your Sales Staff
- Most B2B Buyers Use Social Media in Their Research
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How to Use Guest Posting as Part of Your Content Strategy
Guest posting can help you build your reputation as a thought leader, grow your online reader base, improve your SEO, and expose your content to new audiences.
At Fronetics Real Estate, we use guest posting as a part of our own — and many of our clients’ — content strategies. Essentially, we partner with a relevant influencer or company, and swap content to post on each other’s blogs. It can be a really effective way to reach new, relevant audiences and provide interesting perspectives and voices to keep your core audience engaged.
What’s so great about guest posting?
Guest posting has all kinds of benefits. If you’ve identified a list of relevant influencers and companies with similar (and ideally wider) audiences, every time you post as a guest, your content and properties are exposed to a whole new segment of your target audience. We talk about this all the time when it comes to content marketing — your biggest asset isn’t your properties, it’s your expertise. Guest posting helps you establish your brand as a thought leader.
In addition to posting with real estate industry influencers and peer brands, guest posting for larger publications can be hugely beneficial, for obvious reasons. Not only are you introducing your brand and content to a broad audience, you’re associating yourself with an established authoritative source.
By the same token, having other brands author guest posts on your own blog is a great idea as well. When key influencers write for your blog, they bring their audience directly to you, allowing you to tap into a new and relevant set of prospects. Not only that, by inviting peers to contribute to your content, you’re forging and strengthening relationships within the industry.
Guest posting is great for SEO
Here’s a fact that’s often overlooked: Guest posting can significantly improve your search engine rankings (We’re always talking about how to improve your SEO.). Search engines use backlinks from other websites, particularly popular ones, as part of their algorithm for how search results are ranked. According to online business expert Sarah Peterson, in a guest article for the Huffington Post, “you can use the opportunity of your guest post to include 1-2 backlinks to strong pieces of content you want to rank for.”
Grow your email list
We all know that email marketing is hugely effective and profitable, if your email list is strong, and effectively segmented. Another often overlooked benefit of guest posting is that it has the potential to strengthen and enrich your email marketing efforts.
Because you’re being exposed to new audiences, both as a guest blogger and when guests write for your blog, you have the opportunity to target and cultivate new leads from relevant sources. Use guest posts as an opportunity to usher prospects to lead generation campaigns on your own website. Says Peterson, “if you’re not using this marketing strategy, you could be leaving a ton of email subscribers on the table.”
Involve your readers
As with any blogging efforts, you won’t get much bang for your buck if you simply author a guest article and do nothing to promote it. “You have to promote the article on your social media and through your own blog,” writes Tyler Zey of Easy Agent Pro. It’s also a good idea to solicit and reply to reader comments on your guest piece.
Are you a real estate professional who has authored a guest blog? Have you invited others to write for your own blog? Tell us about your experiences in the comments!
Related posts:
- 10 Quick Ways to Grow Brand Awareness
- 4 Types of Content You Need to Sell Real Estate (Besides Listings)
- A Visual Guide to Social Media Posting Frequency for Real Estate


